Why we built ConversaPRO
Customers already talk to businesses on WhatsApp. The work that follows those conversations deserves the same structure as any other business process.
In many businesses, WhatsApp is where sales start, applications are requested and problems are reported. But the follow-up often happens in personal phones, spreadsheets and paper forms, with no clear owner and no record of what was agreed.
ConversaPRO brings that work into one platform. Conversations are shared across the team, customer details are captured in structured forms, and workflows make sure the next step happens, whether that step is taken by an automation, an AI agent or a person.
What we believe
- Structure beats volume. A short secure form is better than twenty chat messages.
- People stay in control. AI and automation handle routine work; your team handles judgement.
- Data belongs to the business. Each organisation's data is isolated in its own tenant database.
- Claims should be checkable. We describe what the product does today and label what is still to come.
A multi-tenant platform built for organisations with structure
Each business gets its own isolated workspace and its own database. Inside it, you model branches, teams and roles the way your organisation actually runs.
- Tenant-specific databases keep each customer's data physically separated.
- Branches and teams with their own inboxes, queues and reporting.
- Role-based access for administrators, managers and operational users.
- Module entitlements so each workspace only sees what it has enabled.
- 4 branches · 12 teams
- Lending, Collections modules
- 2 depots · field sales team
- Commerce, Logistics modules
- 1 site · reception, pharmacy
- Healthcare module
Illustrative example workspaces.