Automate the routine. Keep people in control of the rest.

Build workflows visually, let AI handle routine questions within limits you set, and bring in a person whenever it matters.

Book a demo Start from a template

A ribbon connecting a conversation bubble, a clock, a form and a person icon.

Build operational workflows without code

Combine triggers, conditions, waits, approvals and actions in a visual builder. Start from a template or design your own process.

Loan intake & approval

Published v4Last edited by Lerato

TriggerForm submitted: Business Loan Application

Conditionamount_requested is more than R 50,000

Yes

ApprovalBranch manager approves or declines

ActionSend WhatsApp outcome to customer

ActionAssign to loan officer at the customer's branch

Wait2 days, or until documents are uploaded

Scheduled actionSend reminder with a fresh Smart Link

TriggersMessages, keywords, form submissions, tag and stage changes.

ConditionsBranch on any field, tag, branch or customer attribute.

ActionsReply, assign, tag, update records, send forms.

WaitsPause for time or until something happens.

ApprovalsRoute decisions to the right person or role.

SchedulesReminders, renewals and recurring follow-ups.

AI that helps your team, and knows when to step back

The AI drafts replies, answers from your knowledge base and routes by intent. When it isn't confident, or a customer needs a person, it hands over and stays out of the way.

Assisted repliesSuggested answers your agents can edit before sending.

AI agentsHandle routine questions within the limits you set.

Knowledge supportAnswers grounded in your own content and policies.

Intent routingSend sales, support and collections to the right team.

Customer

My delivery arrived damaged and I need a refund today.

AI agent

Detected intent: complaint with refund request. Confidence is below the threshold for refunds, so escalating.

Confidencethreshold 80%

Human takeover

Sipho from Support took over. AI replies and automations are paused for this conversation until he hands it back.

Controls you decide

AI is a tool your team configures and supervises. It does not replace your staff or make decisions you haven't allowed.

Confidence thresholds set per topic, so uncertain answers go to a person.
Escalation rules by intent, keyword, customer value or explicit request for a human.
Automation suppression while a human is handling a conversation.
Knowledge sources limited to the content and policies you provide.
Review of AI activity so supervisors can see what the AI said and why it escalated.

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Turn WhatsApp conversations into business workflows.

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